Terms of service
Terms of Service
Last updated: April 15, 2026
Welcome to Petlux. Please read the following Terms of Service carefully before using our website. By accessing or using this website, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing or using this website, you confirm that you are at least 18 years of age, have full legal capacity, and agree to comply with all provisions of these Terms of Service. If you do not agree to these terms, please discontinue use of this website.
2. Account Registration
When registering an account on this website, you must provide truthful, accurate, and complete personal information and are responsible for maintaining the security of your account. You are fully responsible for all activities that occur under your account. If you become aware of any unauthorized use of your account, please contact us immediately.
3. Products & Orders
- All product information displayed on this website (including prices, images, and descriptions) is for reference only. Petlux reserves the right to modify this information at any time
- Submitting an order constitutes an offer to purchase. A binding contract is formed only upon confirmation of shipment by Petlux
- We reserve the right to refuse or cancel any order due to insufficient stock, pricing errors, or other reasonable grounds. You will be notified promptly and receive a full refund where applicable
4. Pricing & Payment
- All product prices are listed in US Dollars (USD). The price displayed at checkout is the final price
- We support multiple secure payment methods. All payment information is processed through encrypted channels
- Prices will not be adjusted due to exchange rate fluctuations after an order is submitted
5. Shipping
For information regarding shipping coverage, estimated delivery timeframes, and shipping rates, please refer to our Shipping Policy.
6. Returns & Refunds
For information regarding return eligibility, time limits, and processing procedures, please refer to our Return & Refund Policy.
7. Customized Products
Customized items (such as Custom Pet Nameplate and Custom Pet Image Pillow) cannot be cancelled once production has been confirmed. Please review all customization details carefully before submitting a customized order.
8. Prohibited Activities
When using this website, you must not:
- Engage in any unlawful or fraudulent activities
- Post false, misleading, or infringing content
- Interfere with or disrupt the normal operation of the website
- Scrape, copy, or use website data without authorization
- Impersonate any person or misrepresent your affiliation with any individual or organization
9. Disclaimer
This website and its content are provided on an "as is" basis without warranties of any kind, either express or implied. Petlux does not guarantee uninterrupted or error-free operation of the website. To the fullest extent permitted by applicable law, Petlux shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products.
10. Intellectual Property
All content on this website is protected by intellectual property laws and is the property of Petlux. Reproduction or use in any form without written authorization is strictly prohibited.
11. Privacy Policy
Our practices regarding the collection and use of your personal information are described in our Privacy Policy, which forms an integral part of these Terms of Service.
12. Amendments
Petlux reserves the right to amend these Terms of Service at any time. Updated terms will be published on this page. Your continued use of the website following any amendments constitutes your acceptance of the revised terms. We recommend checking this page periodically.
13. Governing Law & Dispute Resolution
These Terms of Service are governed by the laws of China. Any disputes arising from these terms or the use of this website shall first be resolved through amicable negotiation. If negotiation fails, the dispute shall be submitted to the competent courts of China.
14. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
- Email: 1521501581@qq.com