PETLUX DELIVERY INFORMATION

Shipping Policy

Last updated: August 14, 2026

1. Order processing

In-stock items are normally prepared on the same day or the next day after payment is confirmed. Personalized or made-to-order items have a separate production time shown on their product page. Processing time ends when the tracking number is provided.

2. Delivery time after tracking

Delivery time is counted in calendar days, starting when Petlux provides the tracking number and ending when the carrier marks the package delivered.

These are delivery targets rather than guaranteed dates. Carrier delays, customs processing, severe weather and public holidays may affect the actual date.

3. Tracking

Every order includes a trackable shipment number. The carrier may vary by product and destination, but tracking and delivery evidence must be available in English.

4. Shipping charges

Available shipping options and charges are displayed before payment. An economy line may be offered with shipping included in the product price when the product page specifically states this.

5. Duties and import taxes

Duties and import taxes are covered by Petlux. No additional import charges are due upon delivery.

If a carrier unexpectedly requests an import charge, do not pay without documentation. Contact Petlux and provide the carrier notice or official receipt so the charge can be reviewed.

6. Lost or damaged packages

Contact Petlux with the order and tracking information and reasonable evidence. We will review the carrier record and arrange the approved resolution, normally a replacement when appropriate.

7. Contact

Email 1521501581@qq.com or use on-site chat for delivery support.